Atención al cliente
2007 · 7m · España
Directed by David Alonso, Marcos Valín
Genres: dark comedy, satire, sci-fi
Tones: absurdist, darkly comic, surreal
In a cold, hostile future, a granny is forced to break the rules to get something for her skinny dog's stomach, facing metallised security guards, runaway compulsive buyers and paranoid security measures.
Picked by Felix
The scouts
A granny committing petty crime in a totalitarian future sounds like festival-circuit comfort food until you realize the film is actually about consumer desperation and state control dressed up as slapstick—the kind of premise that shouldn't work but somehow does because the filmmakers refuse to wink at the absurdity.
The formal restraint here is admirable: the sterile production design and mechanical security guards function as a deliberate visual essay on dehumanization, sitcom-adjacent mise-en-scène used to undercut rather than celebrate the darkly comic premise.
The entire film pivots on a single tonal choice—playing the elderly protagonist's desperation as bureaucratic nuisance rather than tragedy—and that one decision transforms what could've been cynical satire into something genuinely human and strange.